At Purely Posh, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a hassle-free return process. Please review the following guidelines to understand our return policy.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be returned within 7 days of the delivery date.
- The product must be in its original condition, unused, unwashed, and with all original packaging and tags intact.
- Certain items, such as personal care products, sale items, gift cards, or custom-made items, may be non-returnable. Please refer to the product page for specific return information.
2. How to Initiate a Return
To begin the return process, please follow these steps:
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Contact Us: Email our customer service team at [
purelyposh9@gmail.com] with your order number and the reason for the return.
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Receive Return Authorization: Once approved, we will provide you with a return authorization and shipping instructions.
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Ship the Item: Package the item securely in its original packaging and send it to the address provided. Please note that you are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and the credit will automatically be applied to your original payment method within 7-10 business days .
Please note:
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Shipping costs are non-refundable unless the return is due to an error on our part.
- Refunds may take additional time to appear in your account, depending on your bank or payment provider.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [purelyposh9@gmail.com] for assistance.
5. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
- Used or damaged items that are not a result of a manufacturing defect
6. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within [7 days] of receiving the product. We will arrange for a replacement or refund at no additional cost to you.
7. Return Shipping
You are responsible for covering the shipping costs for returning your item, unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
8. Contact Us
For any questions regarding our return policy, please contact our customer service team at [purelyposh9@gmail.com]. We are here to help and ensure you have a smooth return experience.
Thank you for shopping with Purely Posh. We appreciate your trust in us and aim to provide you with a luxurious and sustainable shopping experience.
